1. Information Collection
LunaWell collects the following types of information:
- Personal Information: Name, email address, and preferences you provide during account creation and usage.
- Usage Data: App interactions, session data, feature usage, and settings.
- Activity Data: Cycle tracking, mood entries, movement sessions, nutrition logs, and wellness preferences.
- Device Information: Device type, operating system, app version, and general diagnostic data.
2. How We Use Your Data
We use your information to:
- Provide and personalize your AI-powered experience within LunaWell.
- Track and analyze your progress to deliver meaningful insights.
- Deliver customized coaching and recommendations.
- Send notifications and reminders (with your permission).
- Process subscription payments through third-party services.
- Improve app performance and fix issues.
3. AI & Data Processing
LunaWell uses Anthropic’s AI technology to power its coaching and conversational features. Your conversations with the AI are processed to provide real-time responses. We do not use your personal data to train AI models. AI interactions may be temporarily processed but are not stored by the AI provider for training purposes.
4. Data Protection
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data in transit (TLS/SSL) and at rest.
- Biometric authentication support (Face ID, Touch ID, fingerprint).
- Firebase Security Rules to restrict unauthorized database access.
- Regular security audits and vulnerability assessments.
5. Third-Party Services
LunaWell integrates with the following third-party services:
- Firebase (Google): Authentication, real-time database, cloud storage, and analytics.
- Anthropic: AI-powered features and conversational capabilities.
- RevenueCat: Subscription management and in-app purchase processing.
- Apple App Store / Google Play: App distribution and payment processing.
- AdMob (if applicable): Advertising in free-tier experiences.
Each third-party service operates under its own privacy policy. We encourage you to review their policies.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal data at any time.
- Export your data in a portable format.
- Modify notification and communication preferences.
- Opt out of analytics and non-essential data collection.
- Request a copy of all data we hold about you.
To exercise any of these rights, contact us at support@nexusapplications.com.
8. Children’s Privacy
LunaWell is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.
9. International Data Transfers
Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of LunaWell after changes constitutes acceptance of the updated policy.
11. Contact
If you have questions or concerns about this Privacy Policy, please contact us:
Nexus Applications LLC
Email: support@nexusapplications.com